flowhelp

What is flowhelp?

flowhelp is an AI customer-support widget for small businesses. It builds a knowledge base from approved website pages, uploaded files, notes and question-and-answer pairs, then answers visitors with links to its sources. Unanswered questions appear in a dashboard so the business can fill gaps, and an optional contact form captures leads. Access currently requires an invitation code; a 14-day trial is available, and billing has not launched.

Support answers from your own business knowledge

flowhelp is designed to answer the questions a visitor would otherwise send to your team: what a service costs, how delivery works or what your returns policy says. You provide the material; the assistant searches that knowledge rather than being presented as a general-purpose chatbot. Website-based answers include a source link. The vendor says missing information triggers an admission that it does not know and can offer a contact form instead. These are documented product behaviours, not an independent guarantee of error-free answers.

From approved pages to an embedded widget

Enter your website address and confirm which pages may be read. flowhelp says it follows sitemaps and respects robots.txt, and drafts colours, a greeting and three starter questions that you can edit. Add the supplied script tag to your site, or send it to a developer. The product is browser-based, with a web dashboard and an embedded visitor widget, rather than a native mobile app.

The site lists Shopify, WordPress, WooCommerce, Wix, Squarespace, Webflow and PrestaShop as places where the snippet can be used. This is script embedding on a site that permits custom code, not evidence of separate native integrations with each platform.

Bring in the details your website leaves out

Add notes or exact Q&A pairs for information such as opening hours and complaint rules. Files can be PDF, DOCX, XLSX, CSV, TXT, Markdown, JPG, PNG or WebP, up to 50 MB each. According to flowhelp, scans and photos are read with AI on every plan; it keeps the extracted text, not the original file, and lets you correct it. File text shares the plan’s knowledge-character allowance with website pages, notes and Q&A.

Unanswered questions are collected with a count in Insights. You can add a missing answer as a Q&A so it becomes searchable. With the contact form enabled, a submitted lead is emailed to you with a conversation link. The website alone does not supply live order tracking or stock data; flowhelp explicitly says the assistant cannot infer that information.

A sensible first evaluation

Suggested evaluation: connect only your FAQ and delivery-policy pages, then ask five questions whose answers are present and two whose answers are deliberately absent. Open every source link, check the answer against the page and confirm the absent answers appear as gaps rather than invented policies. Add one missing answer as a Q&A and repeat the question. This is an editorial test suggestion; AppFor.ai has not run the assistant on a customer website.

Invitation-only access and published launch pricing

The trial lasts 14 days and includes 100 messages, one assistant, one million knowledge characters and 25 website pages. Starter lists 750 monthly messages, ten million characters and 200 pages for $19 monthly or $190 yearly. Growth lists 6,000 messages, three assistants and seats, 30 million characters and 1,000 pages for $49 monthly or $490 yearly; it also removes flowhelp branding. Scale lists 20,000 messages, ten assistants and seats, 100 million characters and 5,000 pages for $149 monthly or $1,490 yearly.

These are published prices, not a claim that checkout is available: the site says billing goes live at launch and sign-up currently needs an invitation code. Trial and Starter use GPT-6 Luna; Growth and Scale also offer Claude Haiku 5.5. On these tiers one assistant answer counts as one message. Enterprise model options can count as several messages per answer. The published top-up price is $9 per 1,000 messages. Under Terms sections 7.5–7.8, trial replies stop at 100% of the allowance. Paid plans can continue beyond 100%, using a cheaper model where the plan offers several model groups, but stop at 200%. Replies beyond 100% are not automatically charged. Separate daily and anti-abuse limits also apply; reaching the daily cap stops replies until midnight UTC. During a suspension the widget can offer contact options, or may be hidden if none are configured.

Operator, data handling and limits

The legal notice identifies the operator as DOLLABROS sp. z o.o., a Polish limited-liability company registered in Poznań. flowhelp says business content and conversations are stored on servers in Germany. Relevant content excerpts and visitor questions are sent to AI providers to generate answers; this is not an entirely on-device system. The privacy policy and data-processing agreement describe the processing arrangements.

The vendor says customer pages are not used for model training. That statement should be read alongside its privacy terms and subprocessors before uploading sensitive business or customer data. Its legal notice warns that AI answers may contain errors, and the Polish versions of its legal documents prevail over translations.